We believe authentic stories move hearts and minds and inspire action. We help our clients uncover, develop and share their authentic story, to move hearts and minds and deliver results.
At WordWrite, we believe the best in each other; want the best for each other and expect the best from each other. We strive to be a trusted partner of our clients. We have a natural curiosity when it comes to understanding our clients, their industry and their challenges. We go the extra mile and exceed expectations, with clients, our partners and business contacts. We share and celebrate success!
WordWriters will always embrace and embody the agency’s following core values:
1. Collaborative: committed and humble; ready to work as a team player to achieve results
2. Resourceful: focused and willing to think differently
3. Intellectually curious: We are explorers – always striving and leading the way
4. Authentic: honest brokers of communications
5. Optimistic: enthusiastic and eager; sees a challenge as an opportunity
Duties and Responsibilities
A successful Account Director is outgoing, persuasive and people-oriented. This role requires extreme attention to detail and strong organizational skills. You’ll be responsible for providing leadership in account management, including day-to-day account activities and strategic guidance to clients.
The Account Director is an effective writer, content creator and strategist who constantly evaluates and adjusts the right mix of elements in the PESO (Paid, Earned, Shared, Owned) model we recommend for clients and prospects.
The Account Director assists the agency president and vice presidents by facilitating the optimal client service and quality experience. This job also will have a significant focus (35 percent or more) on mentoring and developing junior staff.
The work involves driving results by earning the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people on the entire WordWrite team. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes. Knowledge and skill in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential. The job requires a high degree of “persuasion,” whether sharing ideas and policies within the organization, or products or services with clients.
A key focus is initiating projects and processes beyond established organization practices by training and developing others and enlisting their support by using a “selling” rather “telling” communication style.
• Accountable directly to the Vice President of Operations
• Accountable to other account directors as applicable in managing the day-to-day/strategic needs of clients
• Sets the management tone for agency leaders to follow when it comes to customer services (developing new sales strategies, training junior staff on client management)
• Develop account objectives and strategies
• Ensure client satisfaction
• Provide strategic counsel and troubleshoot problems as necessary
• Serve as primary contact for enterprise clients (those paying WW more than $100,000 a year) and oversee all client deliverables are on track on a quarterly basis, at minimum
• Identify and sell in growth opportunities in existing client relationships
• Effectively manage teams to ensure work is delegated to team members with appropriate experience
• Assist in the creation of client deliverables and presentations
• Maintain “big picture” view of client relationship to understand potential future impact on the agency
• Lead and/or participate in quarterly client reviews
• Facilitate annual client reviews using the agency’s “client sweet spot analysis” as a guide
Education and Training
• Lead agency initiatives to develop staff, new service or product areas, processes, systems, etc.
• Identify and develop junior staff education and training needs
• Work with Vice President of Operations to develop training for junior staff
• Lead internal education and training as part of personal development as a leader and manager
• Collaborate with Vice President of Operations to identify outside education and training for junior staff
• Leads all process/operations-related agency initiatives
• Manage monthly forecast for all clients as initially set by VP of Operations
• Develop monthly projections and oversee billing for all accounts in coordination with VP of Operations
• Work with VP of Operations to ensure accounts are profitable and billability matches scope of work (SOW)
• Review monthly financial and productivity reports with VP of Operations
• Develop accurate SOW estimates and adhere to approved budgets
• Revisit and adjust SOW and budgets monthly and quarterly with VP of Operations to ensure profitability
• Authorize billing invoices
• Assist with long-term growth planning
• Provide guidance on client renewals
• Facilitate and prepare contract renewals
• Make recommendations on account member roles and responsibilities
• Counsel team members and make specific recommendations regarding their deliverables
• Provide timely feedback on performance to direct reports
• Assist in marketing, new businesses and networking efforts as requested by senior leadership team
• Map out a short- and long-term path for personal and professional growth under our bonus structure
• 55 to 65 percent (5 to 6 hours a day), which can be adjusted at the discretion of the Vice President of Operations based upon additional non-billable responsibilities. Remaining non-billable time divided equally among administrative, marketing, new business development and financial operations responsibilities at the direction of and in collaboration with the Vice President of Operations.
Benefits & Compensation
• Competitive base salary
• Bonuses tied to client retention, new business connections and growth of existing accounts•
• Flexible work schedule to accommodate work-life balance, including hybrid work options
• Medical insurance (60% of major medical premium paid by WordWrite, employee is responsible for remaining 40%; vision and dental available at employee’s expense)
• Company-contributed 401(k)
• Paid holiday, personal time off days
• Paid professional memberships
• Commuter/parking assistance
Submit resume to: firstname.lastname@example.org